Vaco Memphis is looking to hire a Customer Service Representative / Account Manager for a company in the Collierville area. The ideal candidate will have experience communicating with customers via telephone and email on a daily/weekly basis regarding quotes, orders, product availability, delivery times, and shipments, etc.
Duties include, but are not limited to:- Manage order process from the initial inquiry to the completed delivery of the product i.e. preparing quotes, entering orders, and coordinating shipments.
- Working closely with customers, distribution personnel, etc. to ensure that all orders are delivered accurately and in a timely manner.
- Maximize sales within the existing territory.
- Ensure accounts are purchasing all possible products, including products from other divisions; this will entail coordinating with other divisions when needed.
- Communicate with customers via telephone and email on a daily/weekly basis regarding quotes, orders, product availability, delivery times, and shipments, etc.
- Acquire knowledge of all product lines in order to expand basket of offerings to current territory.
- Expand current territory by adding new accounts and product line offerings.
- Ensure existing and future customers understand full range of products and capabilities.
- Coordinate with other entities and divisions to leverage the Company's full offering.
- Understand customers' business, needs and requirements; secure customer profiles and organizational structure in order to build an account database for the territory.
- Leverage relationships so as to secure access to parent companies, sister divisions, subcontractors, etc. in order to maximize full extent of customer potential including potential international opportunities.
- Prepare and analyze reports to assess potential business opportunities.
- Communicate directly with customer(s) / supplier(s) to organize shipments.
- Resolve shipping, pricing and shortage discrepancies.
Minimum Qualifications / Attributes:- Bachelor's in Business/Accounting/Finance/Economics/Marketing or related field.
- 3-5 years of customer service/inside sales experience.
- Excellent written and verbal communication skills.
- Must have excellent computer skills and working knowledge of Microsoft Office, Excel, Word, Outlook etc.
- Excellent organizational skills and the ability to manage multiple projects simultaneously.
- High attention to detail.
